Medical Secretary – Virtual Behavioural Medicine (Ambulatory Services)

Baycrest Health Sciences, a leader in aging and brain health, is hiring a Medical Secretary to support operations in the Pamela & Paul Austin Centre for Neurology & Behavioral Support, Sam & Ida Ross Memory Clinic, and the Virtual Behavioral Medicine program.

Reporting to the Clinical Manager (and/or Admin Coordinator), the secretary will provide essential office and clinical administrative support in a hybrid (virtual/in-person) care model. Working with interdisciplinary healthcare professionals, the secretary plays a vital role in ensuring smooth clinic workflows.

✅ Responsibilities include:

• Managing referrals, patient registration, and discharge using EMR systems (Meditech, Accuro, OTN, Zoom)
• Scheduling, rescheduling, and coordinating both virtual and in-person appointments
• Maintaining up-to-date physician and clinic schedules
• Organizing patient charts and documentation
• Providing front-line telephone and reception support
• Liaising with long-term care homes, hospitals, and community health partners
• Assisting with referrals and completion of medical forms/documents
• Performing payroll/timekeeping tasks
• Managing databases, ordering supplies, and processing non-OHIP payments
• Ensuring SOP (Standard Operating Procedures) compliance in clinic operations

🎓 Qualifications:

• Completion of a recognized Medical Office Administration diploma or equivalent
• Minimum 2 years of related experience preferred
• Proficiency in Meditech and Accuro EMR systems (preferred)
• Strong knowledge of medical terminology
• Experience in virtual care coordination (OTN, Zoom)
• Solid computer skills: MS Word, Excel, and Outlook
• Excellent written and verbal communication skills
• Familiar with OHIP card validation and clinical charting
• Strong time management, problem-solving, and administrative reporting skills

🎁 Additional Benefits:

• Vacation entitlement percentage (pro-rated)
• Participation in HOOPP (Healthcare of Ontario Pension Plan)
• 24/7 Employee Assistance Program (EAP)