Medical Office Assistant – Doris Fox Lelum

🧭 Job Summary

• Provide core front-end healthcare administrative services at Doris Fox Lelum.
• Support the day-to-day clinical functioning of an Indigenous wellness-focused site.
• Maintain member relationships and ensure a welcoming environment.
• Collaborate with Elders, Knowledge Keepers, Providers, and Peer Ambassadors.

🗂️ Key Responsibilities

• Check in members, manage waiting lists, and track clinical flow.
• Submit prescriptions, labs, and book appointments through OSCAR EMR.
• Maintain inventory and support clinic supply management.
• Liaise with Indigenous staff, Elders, peer ambassadors, and community partners.
• Participate in training related to cultural safety, harm reduction, and violence prevention.
• Support interdisciplinary team members with clerical and logistical duties.

🧠 Preferred Qualifications & Skills

• MOA/Medical Administrator certificate or equivalent education.
• Experience with OSCAR (EMR).
• 1+ year in outreach, primary care, or Indigenous health settings (DTES preferred).
• Strong understanding of culturally safe and trauma-informed practices.
• Effective verbal/written communication and interpersonal skills.
• Ability to work collaboratively and independently.
• Cultural competency course completion or willingness to complete.

🏥 Working Conditions

• Primary location: Doris Fox Lelum, 121 Heatley Avenue, Vancouver, BC.
• Work days: Monday–Friday (40 hrs/week) or Tuesday–Friday (32 hrs/week).
• Schedule: 9:30 a.m. – 5:30 p.m.
• Can be 0.8 – 1.0 FTE depending on candidate preference.

📋 Supervision Provided

• Reports to: Clinical Nurse Coordinator and Program Manager.
• Supported by: In-clinic MOA team, Primary Care Co-Leads, and Administrative Lead.